Refund & Cancellation Policy
At Elvariquegolf, we understand that plans can change after a golf service has been booked. This Refund and Cancellation Policy explains how cancellations, refunds, late cancellations, and no-shows are handled for our Golf Lessons, Golf Simulation, Swing Analysis, and Club Fitting services.
By making full payment and confirming a service booking with Elvariquegolf, you acknowledge and agree to the conditions outlined in this policy. We strictly follow existing legislation applicable in Hong Kong, including the Personal Data (Privacy) Ordinance or the PDPO
1. Understanding Our Booking Process
Elvariquegolf follows a consultation-based booking process. Our website allows you to explore our services and request a consultation, but it does not allow you to directly purchase or pay for a service online.
When you select a date and time through our website, you are arranging a consultation only. This does not constitute a final service booking and does not require payment through the website.
You must attend the consultation at our designated office or company location. During the consultation, our expert will discuss your requirements and help structure a suitable service plan. A quotation will then be provided according to the recommended or agreed service arrangement.
Your service is considered confirmed only after the full quoted amount has been paid in cash and the applicable service session has been scheduled.
The cancellation and refund conditions below apply to confirmed, paid service bookings.
2. How to Cancel a Confirmed Booking
If you are unable to attend a confirmed service session, you may request cancellation by contacting us at:
Email: plays@elvariquegolf.com
Your cancellation request should contain sufficient information for us to identify the relevant booking, such as your name, booked service, and scheduled session details.
For the purpose of determining your refund eligibility, the cancellation time will be based on when Elvariquegolf receives your cancellation email.
Simply failing to attend a session will not be treated as a cancellation request. It will instead be considered a no-show and handled according to the no-show provisions below.
3. Cancellations Made at Least 72 Hours in Advance
If we receive your cancellation request at least 72 hours before the scheduled starting time of your service session, you will be eligible for a 100% refund of the amount paid for the canceled booking.
No cancellation penalty will be deducted when the required 72-hour notice period has been satisfied.
For example, if your session is scheduled to begin at 3:00 pm., your cancellation request must reach us no later than 3:00 pm. three days before the scheduled session to qualify under the 72-hour cancellation provision.
Once we verify that your request meets the required notice period, the refund will be approved and arranged using one of the refund methods described in this policy.
4. Cancellations Made Less Than 72 Hours in Advance
Where your cancellation request is received less than 72 hours before the scheduled starting time, a late cancellation charge will apply.
The cancellation charge is 50% of the amount paid for the affected service booking. Accordingly, you will be eligible to receive a refund of the remaining 50% of the amount paid.
This deduction compensates for the session time and resources that have already been reserved for the booking and the reduced opportunity to allocate the appointment to another client.
The 50% cancellation charge applies regardless of how close to the scheduled session the late cancellation request is received, subject to any rights that cannot lawfully be excluded under applicable law.
5. No-Shows
A confirmed booking requires you to attend the relevant session at the agreed date, time, and location.
If you do not attend your scheduled session and have not submitted a cancellation request beforehand, the booking will be classified as a no-show.
A no-show results in automatic cancellation of the affected session. No refund will be provided for a no-show, and the full amount paid for that session will be retained.
Failure to remember an appointment or failure to provide advance notice does not convert a no-show into an eligible cancellation.
We therefore recommend contacting us as soon as you become aware that you will be unable to attend.
6. Refund Options
Where a full or partial refund is approved, Elvariquegolf currently provides two refund options:
- Bank transfer
- Cash refund
You may communicate your preferred refund method to us when arranging an approved refund.
The availability of these refund methods does not change the amount for which you are eligible. Your refund amount will be determined according to the timing and circumstances of your cancellation.
7. Refunds by Bank Transfer
If you choose to receive your refund through bank transfer, Elvariquegolf will request the banking information reasonably required to complete the transaction.
You are responsible for ensuring that all banking details supplied to us are complete and accurate. Incorrect information may result in delays or unsuccessful transfers.
Once your refund has been approved and we have received the required banking details, we will normally initiate the bank transfer within 24 hours of approval.
Please note that initiation of a refund does not necessarily mean that the funds will appear in your bank account within the same 24-hour period. Additional processing times may be imposed by your bank or other financial institutions involved in the transaction.
Banking information provided for refund purposes will be handled in accordance with our applicable privacy and personal data practices.
8. Cash Refunds
If you prefer to receive an approved refund in cash, you will be required to visit our designated office or company location.
We will provide instructions concerning the collection arrangement after your refund has been approved.
For security and record-keeping purposes, you may be required to provide reasonable information that allows us to verify your identity and the relevant service booking before cash is released.
Cash refunds will not ordinarily be delivered or sent to an alternative location. You are responsible for visiting the designated location to collect the approved refund.
9. Cancellations by Elvariquegolf
There may be circumstances in which Elvariquegolf needs to cancel or postpone a confirmed service session due to operational requirements or circumstances beyond our reasonable control.
If we need to make a material change to your confirmed session, we will make reasonable efforts to inform you and discuss an alternative arrangement.
If Elvariquegolf cancels a paid service session and a suitable alternative cannot be agreed upon, you will be eligible for a refund of the amount paid for the service canceled by us.
The standard 72-hour cancellation requirement and 50% late cancellation charge will not apply where the cancellation is initiated by Elvariquegolf.
10. Consultation Cancellations
Booking a consultation through our website is separate from making a paid service booking.
As no payment is collected through the website for a consultation request, canceling or missing an unpaid consultation does not create an entitlement to a monetary refund.
If you cannot attend your consultation, we encourage you to contact us as early as possible so that the appointment may be canceled and, where appropriate, another consultation can be arranged.
11. Refund Eligibility Summary
Your refund entitlement generally depends on when we receive your cancellation request:
Cancellation at least 72 hours before the session:
You are eligible for a 100% refund of the amount paid for the canceled booking.
Cancellation less than 72 hours before the session:
A 50% cancellation charge applies, and you are eligible for a refund of the remaining 50%.
Failure to attend without canceling:
The booking is treated as a no-show and no refund is provided.
Cancellation by Elvariquegolf:
Where we cancel a paid session and an appropriate alternative cannot be agreed upon, you will be eligible for a refund for the affected service.
12. Contact Us About a Cancellation or Refund
If you need to cancel a confirmed service or have questions regarding your refund eligibility, please contact:
Elvariquegolf
Email: plays@elvariquegolf.com
Please contact us promptly if your circumstances change. The time at which we receive your cancellation request directly affects the refund available under this policy.
This Refund and Cancellation Policy should be read together with our Terms and Conditions and Privacy Policy. Nothing in this policy is intended to limit any statutory rights or remedies that cannot lawfully be excluded under the applicable laws of the Hong Kong Special Administrative Region.